Main Duties:
- Assist in follow-up of overdue customer accounts through different channels of communication.
- Assist in the preparation and updating of recovery files and documentation.
- Maintain up-to-date and accurate records of customer interactions and recovery actions.
- Update internal systems with payment status and customer response.
- Assist in the preparation of cases for escalation to senior recovery or legal teams when required.
- Monitor payment arrangements and flag missed or delayed payments.
- Assist in the reconciliation of payments received with customer accounts.
- Provide clear explanations on outstanding balances and payment options to customers.
- Ensure strict confidentiality of customer information.
Profile:
- Strong communication skills - both written and verbal
- Excellent organizational skills
- Dynamic, proactive and attentive to details
- Proficient in Microsoft Office.
Qualifications & Experience:
- HSC.
- Previous relevant work experience is desirable.
