Key Responsibilities
Portfolio Leadership
- Support the General Manager in delivering strategic and operational objectives
- Lead the operational performance of approximately 50 retail, commercial, and mixed-use properties
- Develop and implement portfolio-wide operational strategies
- Drive portfolio performance, operational excellence, and customer experience
- Maximise occupancy, revenue growth, and long-term asset performance
Property Operations & Portfolio Management
- Oversee the day-to-day management of multiple shopping centres and commercial properties
- Ensure consistent operational standards across the portfolio
- Conduct regular property inspections and identify opportunities for operational improvement
- Protect and enhance the long-term value of company-owned assets
- Drive best-practice retail property management across the portfolio
Leadership & Team Management
- Lead, mentor, and develop Portfolio Managers, Centre Managers, Facilities Managers, and operational teams
- Manage senior management teams across multiple regions
- Foster a high-performance culture focused on accountability, customer service, and operational excellence
- Support succession planning and leadership development
Leasing, Marketing & Commercial Performance
- Partner with Leasing teams to maximise occupancy and tenant retention
- Work closely with Marketing teams to improve shopping centre performance and customer engagement
- Collaborate with Finance and Asset Management teams to optimise portfolio performance and investment returns
- Support strategic leasing initiatives, retailer mix optimisation, and revenue growth
Facilities Management & Operational Excellence
- Oversee facilities management strategies across the portfolio
- Ensure preventative maintenance programmes are effectively implemented
- Manage contractor performance, supplier relationships, and service level agreements
- Ensure all shopping centres are maintained to the highest operational and presentation standards
Financial Management
- Oversee operational budgets, CAPEX, OPEX, and portfolio expenditure
- Monitor financial performance and identify opportunities for cost optimisation
- Support budgeting, forecasting, procurement, and capital expenditure planning
- Analyse portfolio performance and implement commercial improvement initiatives
Compliance & Risk Management
- Ensure compliance with OH&S legislation, statutory requirements, and property legislation
- Manage portfolio risk, governance, and business continuity initiatives
- Ensure compliance across all retail, commercial, and mixed-use assets
Minimum Requirements
- Minimum 10 years' experience in retail and commercial property management
- Proven experience managing multiple shopping centres or retail property portfolios
- Extensive experience as a Senior Portfolio Manager or Portfolio Executive within a property investment or property management environment
- Demonstrated experience leading senior management teams
- Strong experience in leasing, marketing, facilities management, financial management, and property operations
- Experience managing large, geographically dispersed portfolios of approximately 50 properties
- Strong commercial, operational, and strategic management capability
- Valid driver's licence
Key Competencies
- Senior Portfolio Management
- Portfolio Executive Leadership
- Retail Property Management
- Commercial Property Management
- Shopping Centre Management
- Property Portfolio Management
- Property Operations
- Asset Management
- Facilities Management
- Leasing Strategy
- Financial Management
- Budget & Cost Control
- CAPEX & OPEX Management
- Tenant Relationship Management
- Contractor Management
- Stakeholder Engagement
- Operational Excellence
- Commercial Acumen
- Team Leadership
Who We're Looking For
We're looking for a driven, commercially focused property professional who:
- Has extensive experience managing multiple shopping centres and retail property portfolios
- Has successfully led senior management teams within a property management environment
- Is a hands-on leader who enjoys being operationally involved
- Possesses strong commercial, financial, operational, and strategic management skills
- Builds long-term relationships with tenants, retailers, contractors, and stakeholders
- Thrives in a fast-paced, high-performance environment
- Is energetic, proactive, resilient, and passionate about delivering exceptional portfolio performance
Why Apply?
- Join a leading property investment and property management company
- Senior management role reporting directly to the General Manager
- Act as the 2IC to the General Manager
- Manage a substantial portfolio of approximately 50 retail, commercial, and mixed-use properties
- Work closely with Leasing, Marketing, Finance, Facilities, and Asset Management teams
- Play a key role in driving operational excellence, portfolio performance, and business growth
- Excellent long-term career opportunity within a respected property organisation
Location
Cape Town, Western Cape, South Africa
