Duties and Responsibilities:
- To handle guest luggage on arrival, departure and during stay in an efficient manner.
- Actively participates in the provision of excellent service to guests.
- Cordially welcomes guests on their arrivals and opens car doors.
- Converses with guests on their feedback and suggestions for improvement.
- Guides guests towards service outlets as and when requested.
- Answer telephone calls in Front Office area when requested.
- Handles customer complaints efficiently through approrpiate interaction.
- Take part in training and implement accordingly.
- Keep superior informed about all unusual matters concerning any plans affecting his/her area.
- Pick up luggage from rooms upon departure and bid farewell to guests.
- Ensure that luggage are well tagged and delivered in allocated rooms.
- Ensure that luggage are well identified while placing in departure lounge/car.
- Collect and deliver messages/parcels to guests within 15 minutes.
- Ensure cold towel & cocktail service upon guest arrival.
- Ensure having good knowledge of Geography of the Island.
- Ensure efficient use of materials to minimise costs.
- Follow up vouchers from taxi service
- Inform superior shall be there any damage/breakages of luggage.
- Collect postcards from letter box and leave at the reception for postage
- Ensure Proper in/out of cold towels and logged properly
Candidate's Profile:
- SC
- At least 1 year of relevant experience
- Self-control
- Customer service oriented
- Good organisational skill
